Privacy Policy

At Diligent Technologies Corporation, we are committed to protecting your privacy. We use the information we collect from you to personalise your experience. We DO NOT sell, trade or rent your personal information to other parties.

Please read the following details of our Privacy Policy. This Privacy Policy explains how we collect your personal information on the Diligent.com website controlled by Diligent Technologies (the “Site”), how we protect such information, and the choices you have concerning the use of such information.

Please remember that this Privacy Policy applies only to information collected by our Site. We are not responsible for the privacy practices of websites that are owned or controlled by other parties. We may amend this Privacy Policy from time to time. By using our Site you agree to the terms of this Privacy Policy.

Information Collected

The information we gather from our customers and other users of our Site enables us to personalize and improve our services. We collect the following types of information:

• Personally Identifiable Information You Provide to Us:  We receive and store any personal information you voluntarily provide to us on our Site or provide to us in any other way. The types of personal information we collect include your name, title, company, address, email address, and telephone numbers.
• Non-Personally Identifiable Information Collected Automatically: We receive and store certain types of information whenever you interact with our Site. We automatically receive and record information on our server logs from your browser including your IP address, Diligent Technologies cookie information, and the page you requested. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies to personalize your experience on our Site. For example, cookies allow us to recognize you when you return to our Site. Most web browsers are automatically set to accept cookies. You do not have to accept cookies to use our Sites although this may impair the functionality of the Site. You may reset your browser to notify you when you receive a cookie or to reject cookies generally. Please be aware that some Diligent Technologies features and services may not function properly if your cookies are disabled.
• Personal Information from Other Sources:  We may receive information about you from other sources and add it to our account information.

Use of Personal Information

The personal information you provide is used for such purposes as responding to your requests for certain products and services, customizing the advertising and content you see, and communicating with you about promotions and new products.

If you provide us with your address, telephone number and/or email, you may receive occasional mailings, phone calls, or emailings from us or our agents with information on company information, new products, industry news, product features, and upcoming events. We send promotional email to our customers and prospects, including people who have given consent to us to receive promotional email, and people who have not opted out after having received promotional email from us.

To the extent we use personal information to email you about our products and services, our email practices are in compliance with the U.S. SPAM laws.

If you do not wish to receive promotional communications from us, please follow the  unsubscribe instructions at the time of registration of your account on our Site or at the bottom of promotional emails you may receive from us. You can also contact us by email at info@diligent.com or in writing to Diligent Technologies Corporation c/o Director, Marketing Communications, 175 Crossing Boulevard, Suite 400, Framingham, MA 01702.

Information Sharing

We only share personal information with other companies or individuals outside of Diligent Technologies in the following limited circumstances:

• We have your consent. We require opt-in consent for the sharing of any sensitive personal information.

• We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf or otherwise need to share your information with them to provide products or services to you. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) detect, prevent, or otherwise address fraud, security or technical issues, or (c) protect against imminent harm to the rights, property or safety of Diligent Technologies, its users or the public as required or permitted by law.

If Diligent Technologies becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

We may share with other parties certain pieces of aggregated, non-personal information, such as the number of users who searched for a particular product or service, for example, or how many users clicked on a particular link. Such information does not identify you individually.

Accessing and updating personal information

Please contact us by email at info@diligent.com, by telephone at 508-663-1300 or in writing to Diligent Technologies Corporation, 175 Crossing Boulevard, Suite 400, Framingham, MA 01702 if you would like to access personal information we have collected about you. We will make good faith efforts to provide you with access to your personal information and either correct this data if it is inaccurate or delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask that you identify yourself and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. [These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to Diligent Technologies employees, contractors and agents who need to know that information in order to operate, develop or improve our products and services, and all such information will be handled in accordance with this Privacy Policy.

Data integrity

We process personal information only for the purposes for which it was collected and in accordance with this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on you to update or correct your personal information whenever necessary.

Enforcement

We regularly review our compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or our treatment of personal information by contacting us at info@diligent.com or by writing to us at Diligent Technologies Corporation, 175 Crossing Boulevard, Suite 400, Framingham, MA 01702. When we receive formal written complaints at this address, it is our policy to contact the complaining user regarding his or her concerns.

Children

We do not knowingly collect personal information from minors. If you are a child or minor, please do not provide us with your personal information. If you have reason to believe that a child has provided us with their personal information, please contact us at the address given below and we will delete that information from our databases.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected. If we make changes in the way we use personal information, we will notify you by posting an announcement or an updated Privacy Policy on our Site.

Questions or Concerns

If you have any questions or concerns regarding privacy in connection with our Site, please send us a detailed message to info@diligent.com  or in writing to Diligent Technologies Corporation, 175 Crossing Boulevard, Suite 400, Framingham, MA 01702. We will make every effort to resolve your concerns.

Effective Date of this Privacy Policy: September 4, 2007