Services/Support
Diligent’s existing support infrastructure and all support systems remain in place following the acquisition of Diligent by IBM.
Existing Diligent customers and partners will continue to receive outstanding support pursuant to the existing terms and conditions that are in place. All access methods and contact numbers for Diligent Support remain the same, and your existing Diligent representatives from Sales and Customer Service and Support (CSS) will continue to support you. Specifically:
- All terms and conditions described in your Software Maintenance Service agreement remain in place
- All response time SLAs will remain the same
- The existing ticket system remains the same. Tickets may be opened and tracked via the Diligent extranet, https://extranet.diligent.com
- The 24 hour support number that is listed in your Software Maintenance Service agreement remains the same
We thank you for your business and look forward to continuing to service and support you. Please contact your Diligent representative with questions, or send an email to info@diligent.com.
Diligent Technologies' Customer Services and Support is a worldwide organization of highly skilled and motivated professionals focused on delivering value to your business and ensuring customer satisfaction.
With an average of 20 years' experience, our experts apply unmatched skill and technical proficiency to your most challenging business problems.
- Services. Providing direct services as well as leveraging our channel partners, we deliver a complete solution – from installation and integration through comprehensive assessment and evaluation.
- Architecture services for project design
- Consulting services to validate, implement, and tune selected technology
- Custom application integration services
- Educational services about Diligent's products and the surrounding technology skills necessary to become self-sufficient
- 24/7 global support through the entire application lifecycle