Diligent Case Study: Time Warner Inc.

Time Warner Inc., a global leader in media and entertainment with businesses in television networks and film and TV entertainment, uses its industry-leading operating scale and brands to create, package and deliver high-quality content worldwide on a multi-platform basis. Time Warner employs around 25,000 people globally and achieves annual revenues of over $27 billion.

CHALLENGE

Maintaining Time Warner’s corporate data is the responsibility of various administrators in multiple locations around the world. Time Warner needed a solution that would centralise and streamline their data management processes in order to improve accuracy and speed for tasks such as creating organisational charts.

APPROACH

Diligent Entities created a central depository to allow one data source for all administrators regardless of their location. This gave users the confidence to generate items such as organisation charts and reports with a higher level of accuracy. Time Warner were also assured by Diligent Entities technical support from offices across five continents which is crucial for any global organisation.

RESULTS

Diligent Entities allows Time Warner’s multiple users to access corporate data directly without going via the administrators, saving a significant amount of time.Additionally, Time Warner no longer outsource items such as organisational charts as Diligent Entities’ charting functionality delivers this need independently. Accuracy for such charts has improved with significant time saved due to the process being more automated.

“Our list of requests to improve our previous software package never stopped growing. Since adopting Diligent Entities we see our “wish list” diminishing.” Janice Cannon, Director of Corporate Legal Affairs, Time Warner