When the District of Highlands set out to modernize their governance, they faced a familiar challenge: paper-heavy processes, scattered information and a community eager for more transparency. With a small staff serving a widely dispersed rural community, the challenge was clear: make governance accessible, efficient and truly open to all. That’s when Amanda Irving, Corporate Officer, led a bold transformation, rolling out Diligent Community’s full suite of features in one decisive move.

From a single, public-facing website to seamless livestreaming and online public participation, the District of Highlands has redefined how residents connect with local government. The result? A single source of truth for council, staff, and residents, and a new era of community connection. Learn how they:

Centralized all agendas, minutes and recordings in a single, searchable portal

Enabled residents to register and participate in meetings online with Request to Speak

Expanded access and transparency through reliable livestreaming

Reduced staff workload by eliminating duplicative posting and manual processes

“The community is much more engaged now… some of our livestreamed meetings are getting over 100 views.” - Amanda Irving, Corporate Officer, District of Highlands

Download the full case study to see how the District of Highlands transformed community engagement and set a new standard for rural governance.

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Case Studies

How the District of Highlands modernized community engagement with Diligent Community

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