The Town of Carbondale enhances accessibility and transparency with Diligent Community


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The Town of Carbondale, Co., needed a board management solution that would increase accessibility and transparency for its active community members, while simultaneously providing a more efficient way to manage its governance processes.

Among their challenges:

  • Providing information in Spanish to the Latinx community in Carbondale; there was no easy way to reliably translate documents.
  • Newer trustees complained about how difficult it was to hunt down past board information, making it hard for them to get up to speed on their duties.
  • Managing email distribution along with frequent requests for copies of meeting minutes was eating up administrators' time.
  • With multiple boards and committees (each with different members), it was a complex job to stay ahead of agendas, board meeting packets and meeting minutes. Board packets were taking an entire day to prepare.

The town chose Diligent Community because it delivered a number of features that could help streamline board meeting preparation, while board trustees and committee members could easily locate key documents.

“Not having to manage an email list anymore is huge. If we have a new member join one of our committees, it's already done.” — Jessica Markham, Town Clerk, Carbondale, Colorado

With Diligent Community, the town of Carbondale has now reduced meeting preparation time from an entire day to minutes. The public transparency website with the ability to livestream meetings has also increased accessibility and improved constituents' experience.

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