Meet the Diligent People of Purpose
Our People of Purpose series is a monthly program that highlights our Diligent Community team members who are here to support you. Each month, you’ll meet the friendly faces, both familiar and new, who work hard to help you reach your goals and make your experience better. Take a moment to get to know the people who are dedicated to helping you succeed.
People of Purpose June 2025
Meet Bebe-Lynn Kew
This month, for our People of Purpose series, we’re proud to feature a leader whose dedication to customer success and passion for public service continues to shine through in everything she does.
Bebe-Lynn Kew is the Manager of Customer Success for the Public Sector, and since the early days of Diligent’s expansion in this space, she’s played a key role in shaping our client experience. Her journey with Diligent began in 2018, following an acquisition that brought her extensive experience in local government SaaS into the fold.
Since then, Bebe-Lynn has grown through several roles, starting as an Implementation Specialist, stepping into leadership, and now managing a cross-functional team that spans Canada, the U.S., and Mexico. With a foundation in training, onboarding, and customer service, she brings a values-driven approach to her work: “I have a passion for customer success and a dedication to doing the right thing.”
When asked what she values most about her role, Bebe-Lynn doesn’t hesitate: “The people. I get to work with the unsung superheroes of our communities, the best-in-class individuals who are truly passionate about the work they do to serve others.” She’s equally inspired by her colleagues: “I’m grateful to work alongside people who are just as passionate about delivering best-in-class service to our customers.”
Outside of the office, Bebe-Lynn is an adventurer at heart. “My family and I love to travel and get outdoors,” she shares. “We spend most summer weekends finding new fishing lakes, camping, and taking every chance, we get to explore new places.”
Her favorite feature in Diligent Community? The Attach Minutes to Next Agenda functionality. “I love that it publishes a draft version of the minutes and creates the item automatically on the next agenda for me, it’s a game-changer for meeting efficiency.”
Congratulations to Bebe-Lynn for being our June People of Purpose feature. Her commitment to excellence, empathy, and leadership continues to shape the success of our clients and team alike. Stay tuned as we continue to spotlight the remarkable individuals behind the Diligent Community experience.
You might also enjoy reading about our Diligent Community Champions. Our featured champions are dedicated leaders working in the public sector who have been nominated for their innovation, resilience, dedication and empathy in the face of a complex and ever-changing world.
People of Purpose May 2025
Meet Madison Mallon
This month, for our People of Purpose series, we’re thrilled to spotlight one of the dedicated professionals on our Diligent Community team who brings both heart and expertise to her work every day.
Madison Mallon, an Account Manager for Diligent Community, joined the team in September 2024 and has quickly made a strong impression through her thoughtful communication and drive to deliver meaningful results.
“There’s a genuine spirit of collaboration, support, and shared purpose that makes it easy to stay engaged and work hard to best support our clients,” Madison says. Her ability to build trust and provide strategic guidance has helped her create lasting relationships in a short time.
When it comes to platform features, Madison is a fan of the newly redesigned modern homepage. “The clean, polished layout feels like a natural extension of a school’s website,” she shares. “It creates a seamless, intuitive experience that makes engagement easier for everyone involved.”
We’re proud to feature Madison in this month’s People of Purpose. Her thoughtful approach and steady commitment to excellence reflect the values that drive our work every day. Join us in celebrating her contributions - and stay tuned for more stories highlighting the people behind Diligent Community.
People of Purpose April 2025
Meet Gustavo Morales
This month, for our People of Purpose series, we are excited to highlight a dedicated member of our Diligent Community team who is here to support you.
Gustavo A. Morales, Director of Strategic Onboarding Services, is a leader known for his deep expertise and commitment to driving success.
"My favorite part of working at Diligent is building teams that take full ownership and push to improve," Gustavo shares. "I also love diving into our products and being a go-to SME for my colleagues."
When asked about his favorite feature in Diligent Community, Gustavo points to workflows. He views it as an underused tool that has the potential to significantly boost efficiency for administrators—especially when fully leveraged.
Congratulations to Gustavo for being featured in the People of Purpose series. His dedication to excellence and passion for helping others make a lasting impact across Diligent and beyond.
People of Purpose March 2025
Meet Meghan Broddy
Meghan Broddy is a Customer Success Manager, bringing seven years of experience to Diligent. She started in January 2018 on the support team for iCompass before moving into the role of Implementation Specialist for iCompass & Community in 2019. In March 2024, she transitioned to her current role as a Customer Success Manager.
A fun fact about Meghan, she was the very first implementation specialist for Community when it launched in 2020. She has also played a key role as a subject matter expert for the Livestream Manager product, helping with implementations, troubleshooting, coaching, and technical sales demos.
"One of my favorite things about my job is seeing the impact of our products on our clients," Meghan shares. "I take pride in helping them streamline their processes and automate tasks that cause them stress. I also love building relationships with clients and earning their trust throughout their Diligent journey."
Outside of work, Meghan enjoys escape rooms, horror movies, and spending time with family and her cats. She also dedicates time to volunteering at a local cat shelter in the evenings. "Spending time with animals and helping out at the shelter is something I’m really passionate about," she says.
When it comes to Diligent Community, Meghan’s favorite feature is the Subscribers feature on the public site. "It allows the public to subscribe to notifications when agendas are published, making information more accessible," she explains. "If you already use a subscriber feature and want to utilize Community’s subscriber feature, you can easily import subscribers through a quick upload."
Congratulations to Meghan for being our this month's feature in the People of Purpose series. She truly embodies passion and dedication, consistently striving to help our clients succeed. Join us in celebrating her remarkable contributions and stay tuned for more inspiring stories from our staff.
People of Purpose February 2025
Meet Diana Roadcap
Diana is a Senior Training Specialist for BoardDocs and Diligent Community, and if you’ve ever had the chance to train with her, you know the dedication and warmth she brings to her work.
"Witnessing the lightbulb moment for a client during a training session is something special," Diana remarks. "It’s rewarding to see someone realize how our software can significantly ease their workload."
When not at work, Diana loves to explore the great outdoors. She finds joy and relaxation in outdoor adventures, whether it's hiking through serene trails or spending time with animals, which she describes as her favorite way to recharge.
Congratulations to Diana for being our first feature in the People of Purpose series. She truly embodies passion and dedication, consistently striving to help our clients succeed. Join us in celebrating her remarkable contributions and stay tuned for more inspiring stories from our staff.
